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Our Legal Framework and What You Own

When you open an account with us, your data and funds are protected by clear, enforceable policies.

Account security verified at signupData handling and retention rulesWithdrawal and dispute paths
Explore the Lobby Read FAQ
kudajitu com Our Legal Framework and What You Own
HELP WHEN YOU NEED IT

How to Reach Our Legal and Support Team

Our support channels are open to answer account, payment and policy questions. You can reach us via live chat during lobby hours, email for formal requests, or phone support for urgent account…

Live Chat Open your account lobby and tap Support. Our live chat team responds to legal and account queries within minutes during operating hours.
Email Support Send formal data requests, closure notices or disputes to our compliance inbox. We confirm receipt within 24 hours and provide a response within five business days.
Account Verification Before we process any legal request, you must verify your account via SMS or email from the address tied to your login. This step protects your funds.
SECURITY AND TRANSPARENCY

How We Protect Your Information

Your account data is encrypted end-to-end during storage and transit. We do not sell your information to third parties.

Data Encryption

All deposits, withdrawals and personal details are encrypted using industry-standard TLS protocols. Payment transactions are never stored in plaintext on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure site performance. Third-party cookies are disabled. You can opt out of analytics in your browser settings.

Withdrawal Verification

Every withdrawal request is cross-checked against your account holder name, registered payment method and historical transaction pattern before approval.

Data Retention

We retain account data for seven years after closure for regulatory compliance and dispute resolution. Transaction records are archived and not visible in your lobby after 12 months.

Account Closure

Request closure via live chat or email. We freeze your account immediately and return any remaining balance to your registered payment method within three business days.

Privacy Contact

Questions about how we handle your data? Email our Data Protection Officer directly. We respond to all inquiries within five business days.

Your Legal Rights and Our Policies

When you request closure, we freeze your account immediately and block new logins. Any balance is returned to your deposit payment method within three business days. We retain your account history for seven years for regulatory and dispute purposes.

Yes. Log into your account, go to Settings, and update your profile details. Sensitive fields like account holder name and registered payment method require additional verification. Changes process within 48 hours.

Contact support immediately via live chat or email. Report the specific transaction, time and payment method involved. We investigate within 24 hours and will reverse fraudulent charges if confirmed.

We do not sell your data. We share payment information only with our acquiring bank and payment processors to complete your deposit or withdrawal. All transfers are encrypted and subject to their own privacy policies.

Deposits via DANA, OVO, GoPay and QRIS are held in segregated client settlement accounts at our partner bank. Your funds are never mixed with operational capital or used to pay other players.

Deposits are non-refundable once credited to your account. Withdrawals are processed back to your original payment method. If a withdrawal fails, the amount returns to your lobby balance within one business day.

Completed transactions remain visible in your account for 12 months. After account closure, we retain full records for seven years to comply with local regulations and resolve disputes if needed.

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