Reference

How We Protect Your Privacy at kudajitu com

When you open an account with us, your personal information and payment details stay encrypted and secure.

End-to-end encryptionNo data salesAccount control
Explore the Lobby Read FAQ
kudajitu com How We Protect Your Privacy at kudajitu com
GET IN TOUCH

Privacy Questions – How to Reach Us

Questions about your privacy or how we handle your data? Our support team is available to help.

Email Support Send privacy inquiries to our support email. Include your account ID and specific question. We aim to respond within 24 hours on business days.
Live Chat Open the chat widget in your account lobby. Our team handles privacy requests in real-time during support hours, available most days from morning to evening.
Account Settings Log into your account and navigate to Settings > Privacy. Request data access or export from this menu. Requests are processed and sent to your registered email.
DATA SECURITY

How We Keep Your Account Safe

Your account and payment information are protected by encryption and secure servers. We monitor all deposits and withdrawals for unusual activity, and we verify every payout request against your registered payment method…

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS, plus your login credentials, are encrypted using TLS 1.2 or higher. This protects your data during transfer to our servers.

Withdrawal Verification

Every payout is matched against your registered payment method and verified by our compliance team. Funds only reach the account you opened with us.

Login Security

New devices trigger a verification email with a one-time code. This prevents unauthorized access even if someone knows your password. Codes expire after 10 minutes.

Data Retention

We keep your account data for as long as you're active, plus two years for regulatory compliance. Payment records older than this are securely deleted unless local law requires longer storage.

Activity Monitoring

Our systems scan for suspicious login patterns, unusual bet sizes and repeated failed verification attempts. Flagged accounts are reviewed before transactions are processed.

Data Subject Rights

You can request a copy of all your personal data, ask us to correct errors, or request deletion where local law permits. Submit requests via Settings > Privacy or email our support team.

Privacy Policy Questions We Hear Often

Below are the questions our players in Jakarta and beyond ask most often about how we handle their data and account privacy.

We collect your full name, email address, phone number, date of birth and residential address to verify your identity. When you deposit via DANA, OVO, GoPay or QRIS, we also receive transaction details from that payment processor. This data is used only to process your account and comply with local regulations.

We do not sell your personal information to marketing companies or data brokers. We share data with payment processors and, where local law permits, with regulatory authorities if required. Our payment partners (DANA, OVO, GoPay and QRIS operators) see only the transaction details necessary to process your deposit.

We retain payment records and transaction history for two years after your last transaction to meet tax and compliance requirements. After that period, we delete this data securely unless we're legally required to keep it longer. You can request deletion earlier by contacting support, subject to local law.

We use encryption for all login and deposit data. When you log in from a new device, we send a verification code to your registered email. Your password is stored encrypted and is never visible to our staff. We monitor accounts for suspicious activity and require verification before large withdrawals.

Yes. Log into your account, go to Settings > Privacy and select 'Request Data Export'. We'll compile all your personal information and send it to your registered email within 5 to 10 business days. You can also email our support team to request this.

Change your password immediately and contact our support team via email or live chat right away. Provide your account ID and describe what you noticed. We'll review your account activity and, if needed, temporarily lock it while we investigate. Do not attempt to withdraw funds until we've confirmed your identity.

Yes, we use cookies to remember your login, language preference and betting history so you don't have to re-enter this information every time you visit. These are stored locally on your device. We also use analytics to understand how the lobby performs, but this data is anonymized. You can delete cookies from your browser settings at any time.

Related Pages

kudajitu com Indonesia About Us FAQ Register kudajitu com Login